Category: Blog


**NOW RECRUITING** Sales Advisor – Full time – competitive salary.

By Dimensions Tiles,

**NOW RECRUITING** Sales Advisor – Full time – competitive salary.

An opportunity has arisen to join our successful family run business. Working in our Frome  showroom 5 days per week, helping our clients to select the right tile and bathroom products for their needs. Applicants must be confident dealing with members of the public and be computer literate. A driving licence is preferred and must be able to lift weights of up to 25kgs. To apply, send CV and covering letter to Colin Doolan at colin.dimensions@hotmail.com

COVID Lockdown 3.0

By Dimensions Tiles,

Following the latest Government announcement, while wanting to protect the health and well-being of all, it is with a heavy heart that we must once again close all our Showroom.

Government guidance states that every KBB showroom in the UK has to close and cannot even operate by appointment only. We will be monitoring all calls and emails should you wish to contact us on 01373 474817 or via email at info@dimensionstiles.co.uk

Businesses permitted to open

  • builders’ merchants and suppliers of products and tools used in building work and repairs. This does not include carpet stores, and showrooms such as those for bathrooms, kitchens, tiles, and glazing.

Updates will be posted on our website and Facebook page as and when government guidelines change.

Stay Safe, Stay At Home, Save Lives.

COVID-19 INFORMATION FOR OUR VALUED CUSTOMERS

By Dimensions Tiles,

Our store is in England Tier 4 and open for order collection and counter service. We aren’t open for browsing.

Throughout these challenging times, safety has remained our number one priority. Due to the current COVID restrictions and following Government guidance, our store is in England Tier 4 and open for order collection and counter service only. Alternatively, please send you order via email to info@dimensionstiles.co.uk or call the store on 01373 474817.

Social distancing is easy in our store as it’s large and not over crowded, but we are controlling the number of people that can enter our store at any one time to further protect your safety. We are however not a busy retail environment which means you shouldn’t have to queue outside.

If you’re collecting an order, you’re able to collect from our warehouse or you can enter the store to collect your order from the counter. Please adhere to the strict social distancing guidelines and ensure you wear a face covering.

All of our colleagues have been provided with PPE including gloves and face masks, and are encouraged to wash their hands and equipment regularly throughout the day. We are continuing to follow government guidelines closely and ask that you please wear a face covering when visiting our stores.

Whether you are shopping online or in store, we are here to help.

COVID-19 UPDATE

By Dimensions Tiles,

COVID-19 UPDATE FOR OUR VALUED CUSTOMERS

In line with recent Government advice our showroom & warehouse are open as normal. Our customers and staff (branch, warehouse and delivery) have access to hand sanitisers and we are continuing to wash hands and wash down surfaces as advised. The health and safety of our staff, customers and suppliers is paramount and we are taking every possible precaution.

We will continue to follow Government advice and will post any updates here and on our social media channels should the situation change.

Thank you for choosing Dimensions.

COVID 19 Customer Update

By Dimensions Tiles,

Like most businesses we have been very concerned about how to service our existing customers safely, many of whom have installations continuing throughout lockdown. The government has just altered their advice in the past 24 hours and so we need to make some changes to the way we are operating.

 

The Showroom will now be closed to ‘walk in’ customers from the general public. However, please call 01373 474817 as we will continue to operate with a skeleton staff throughout the lock down for:

  1. Appointments in Store (by prior arrangement)
  2. Phone Orders
  3. Email Orders
  4. Deliveries (please call to book these in advance)
  5. Collections.

 

We take our duty of care to you and our staff very seriously and our premises is Covid safe with mask, hand sanitizers, social distancing and regular deep cleaning.

 

Just in case you are thinking ‘hang on a minute are bathrooms really essential goods?’ please spare a thought for many of our customers who are in the middle of bathroom refurbishments, many of whom would be left without adequate washing or toilet facilities if we were to close totally. In addition we support large numbers of tradespeople in the building industry who are working throughout the lockdown and require our support to get the equipment they need to continue their work.

So although we are closing to the largest element of our business (i.e. walk in ‘off the street’ customers from the general public) we will remain safely operating for anyone whose need is important and can’t wait till the end of lockdown. Please phone if you have any questions.

Staff will be at the premises Monday to Friday from 8:30am to 5pm and on Saturday from 9am – 4pm. If you have any questions please call us. Tel: 01373 474817

 

Common Questions:

 

Are you able to process my order and get the goods in over lockdown?

Yes, almost all of our suppliers are open for business in some capacity over the lockdown and we will be able to take orders and order your goods to be delivered as soon as possible. We can call ahead and check stock, but please allow for potentially slightly longer delivery times due to the lock down measures.

How will appointments work?

  1. Please call in advance to book a time to ensure we have a staff member available to serve you.
  2. When you arrive for your appointment please call our main number 01373 474817 and wait for staff to open the door.
  3. Please wear a mask and sanitise at one of our sanitation station.

 

I have an outstanding order, will you be able to deliver my goods?

Yes we will be running a normal delivery service but for your safety will be unable to enter your home apart from leaving goods in an outbuilding or garage. You won’t have to sign, we will just take your name and pictures of the delivery.

 

I want to collect my goods. Can I do this?

Yes. Please ring in advance to arrange this and we will ensure your goods are prepared for collection at the time agreed. When you arrive to collect please call 01373 474817 and a member of the team will attend to your needs.

We’re Staying Open

By Dimensions Tiles,

We are pleased to announce that it is our intention to stay open throughout the new national lockdown which starts on Thursday 5th November.

Frome Tile Ltd, T/As Dimensions Tiles & Bathrooms, falls into the category of ‘essential retail’ as suppliers to the construction industry, which is being encouraged to keep operating as normal.

Social distancing, face coverings and hand sanitising will continue to be a requirement throughout the business to keep our customers and suppliers safe.

If you have any questions, please do not hesitate to get in touch.